If you are not 100% satisfied with your purchase, you can return your order within 30 days as long as the product is new and un-used.
Policy and Guidelines
- To be eligible for a refund, your item must be NEW, free of dog hair, and in its original packaging with retail tags.
- Custom orders CANNOT be returned.
- All refunds must be postmarked within 30 days of purchase.
- Orders will be refunded minus any cost paid for shipping by us in the original transaction and up to a 10% restocking fee.
- Rope Hounds free gift with purchase should accompany returns in NEW condition in order to receive a full refund. If the free gifts are not returned, a refund less the full retail cost of the free gift (cost listed on website) will be issued.
- Returning an order purchased during our BOGO sale will forfeit the discount. If you return the full-priced product only, you will be charged the full price of the second product purchased during the BOGO sale. A refund will be issued for the returned product minus the difference in price of the full-priced product.
- Items marked as Final Sale are not eligible for returns or exchanges.
- Rope Hounds is not responsible for items that are not received. You should consider using a trackable shipping service or purchasing shipping insurance. The buyer is responsible for return postage.
How Do I Initiate a Return?
To initiate a return, please complete the return form found here and include a receipt or proof of purchase.
Mail your return to:
Rope Hounds Return Dept
407 SW A Street
Bentonville, AR 72712
What About Exchanges?
If you would like to exchange your item for a different color or size, please initiate a return, then place a new order for the items you would like. We recommend placing an order immediately to ensure you get the item(s) you desire quickly. We will issue a refund, minus any cost paid for shipping in the original transaction, once the exchanged item(s) is received.
My dog chewed off my squishy black grip, what now?
Did your pup chew off your squishy black handle? Don’t worry, now have a replacement grip you can wrap around your leash! This neoprene grip is tear-resistant, washable, and replaceable!
Go to https://ropehounds.com/products/interchangeable-leash-grip and purchase a new grip for only $15!
What if My Item is Defective?
We take pride in making high-quality products you can trust. Because of that, we offer a warranty on materials and workmanship. Our warranty covers manufacturer defects that become apparent during initial use. We do not cover damage from chewing or normal wear and tear. To initiate a warranty process, contact us at email@example.com. In the email please include a picture of the product flaw along with the order number, your name, and address.
Please email us at firstname.lastname@example.org with any questions or comments you may have.