FAQs

 

Are all your products really made by hand in the US?

Yes! We hand-make our leashes, collars, seat belts, and more out of our office in Bentonville, AR! We think you and your pup deserves the best, and a hand-built product allows us to give you the best. We give each piece the attention to detail it needs!

 

Do you have a retail storefront?

We sure do! You can find us at:

407 SW A Street
Bentonville, AR, 72712

 

Do you offer wholesale?

Yes! Please send us a message at sales@ropehounds.com to find out more.

 

What is your return or exchange policy?

You can find all of this information on our returns, refunds, and repairs page!

  

What is your shipping policy?

Most orders go out same day if ordered before noon. Orders after noon on Friday and on the weekends will get shipped out the following Monday. We will ship worldwide, and in the US orders over $75 are free!

 

How long does shipping take?

Normally, 3-5 days. We pay attention to order tracking to make sure the package makes it to you, but if you notice one stuck in the mail somewhere, please give us a shout and we will see what we can do!

 

How do I measure my dog for a collar that fits perfectly?

You can find the size guide with measuring instructions here: Rope Hounds Collar Size Guide. 

 

How do I remove my Fi Module from the collar?

You can find steps here on how to remove it and put it back on one of our Fi Compatible Collars: https://support.tryfi.com/hc/en-us/articles/360018968773-Replacing-The-Fi-Collar-Band

  

Can I wash my Rope Hounds dog gear?

Sure can! Just either hand wash with mild soap or throw in the machine on gentle cycle with a towel. Hang to dry.

 

Can I bring my dog into Rope Hounds Taproom?

Of course! We are dog (and people) friendly! 

 

Questions?

Please email us at sales@ropehounds.com with any questions or comments you may have.