Are all your products really made by hand in the US?
Yes! We hand-make our leashes, collars, seat belts, and more out of our office in Bentonville, AR! We think you and your pup deserves the best, and a hand-built product allows us to give you the best. We give each piece the attention to detail it needs!
Do you have a retail storefront?
We sure do! You can find us at:
407 SW A Street
Bentonville, AR, 72712
We are open Tuesday-Saturday 10:00 am – 5:00 pm (Excluding major holidays)
Do you offer wholesale?
Yes! Please send us a message at firstname.lastname@example.org to find out more.
What is your return or exchange policy?
You can find all of this information on our returns, refunds, and repairs page!
My dog chewed off my squishy black grip, what now?
In most cases, we can fix your grip leash for you! Go to our returns, refunds, and repairs page for more information.
What is your shipping policy?
Most orders go out same day if ordered before noon. Orders after noon on Friday and on the weekends will get shipped out the following Monday. We will ship worldwide, and in the US orders over $50 are free!
How long does shipping take?
Normally, 3-5 days. However, with Covid, the postal system is a little overloaded, so we are seeing longer delivery times. We pay attention to order tracking to make sure the package makes it to you, but if you notice one stuck in the mail somewhere, please give us a shout and we will see what we can do!
How do I measure my dog for a collar that fits perfectly?
You can find the size guide with measuring instructions here: Rope Hounds Collar Size Guide.
How do I remove my Fi Module from the collar?
You can find steps here on how to remove it and put it back on one of our Fi Compatible Collars: https://support.tryfi.com/hc/en-us/articles/360018968773-Replacing-The-Fi-Collar-Band
Do you do customization?
Yes! If you have an idea for a special product you want, just send us an email at email@example.com we will see if it is something we can make for you!
Can I wash my Rope Hounds dog gear?
Sure can! Just either hand wash with mild soap or throw in the machine on gentle cycle with a towel. Hang to dry
Please email us at firstname.lastname@example.org with any questions or comments you may have.