FAQs

 

Are all your products really made by hand in the US?

Yes! We hand-make our leashes, collars, seat belts, and more out of our shop in Bentonville, Arkansas! We think you and your pup deserve the best, and a hand-built product allows us to give you and your dog a premium product that you can feel good about. We give each piece the attention to detail it needs!

 

Do you offer wholesale?

Yes! Please send us a message at dalas@ropehounds.com to find out more.

 

What is your return or exchange policy?

You can find all of this information on our returns, refunds, and repairs page!

  

What is your shipping policy?

Most orders go out same day if ordered before 12pm CST. Orders after noon on Friday and over the weekend will get shipped out the following Monday. We will ship worldwide, and in the US orders over $75 are free!

 

How long does shipping take?

Normally, 3-5 days. We pay attention to order tracking to make sure the package makes it to you, but if you notice one stuck in the mail somewhere, please give us a shout and we will see what we can do!

 

How do I measure my dog for a collar that fits perfectly?

You can find the size guide with measuring instructions here: Rope Hounds Collar Size Guide. 

 

How do I attach my Fi 3 Module to my Rope Hounds collar?

https://www.youtube.com/watch?v=hAXBld_JSvM&t=16s

 

How do I remove my Fi Module from the collar?

Fi Series 3: https://youtu.be/hAXBld_JSvM

Fi Series 2:  https://support.tryfi.com/hc/en-us/articles/360018968773-Replacing-The-Fi-Collar-Band

  

Can I wash my Rope Hounds dog gear?

Sure can! Either hand wash with mild soap or throw in the machine on gentle cycle with a few towels. Hang to dry. (Remember to take anything off of your gear first, like ID tags, Fi module, etc.)

 

Questions?

Please email us at sales@ropehounds.com with any questions or comments you may have.